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Help & Support

Find answers to common questions or reach us directly on WhatsApp.

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Getting Started

How do I sign up?

Click 'Get Access' on the homepage, create your account with email or Google, and you'll get instant access to your free trial. No credit card required to start.

What devices does Bulkbeat TV support?

Bulkbeat TV works on all modern browsers — Chrome, Safari, Firefox. It is fully optimized for mobile phones and works like a native app. No separate app download is needed.

How do I enable push notifications?

After signing in, go to the Live Feed page and tap the bell icon in the top bar. Allow notifications when your browser prompts you. You'll get instant alerts even when the app is in the background.

Alerts & Feed

How fast are the alerts?

Most alerts are delivered within 10 seconds of an official exchange filing being published on BSE or NSE servers. This is significantly faster than traditional financial news platforms.

What does the Impact Score mean?

Every alert is scored from 1 to 10 based on its potential market significance. A score of 8+ typically indicates a high-impact event that may cause significant price movement. Use it to prioritize which alerts to act on.

What is Bullish / Bearish sentiment?

Sentiment is automatically determined from the nature of the disclosure. A promoter buying shares or a large block deal typically gets a Bullish tag. Insider selling or negative corporate events get a Bearish tag.

How do I filter alerts?

On the Live Feed page, use the search bar to filter by stock symbol, or use the time filter buttons (1D, 3D, 30D) to adjust the time window. You can also use the filter dropdown for sentiment-based filtering.

What is the swipe gesture for?

On mobile, swipe right on an alert card to mark it Bullish, or swipe left to mark it Bearish. This helps the community gauge sentiment on each alert.

Subscription & Billing

What plans are available?

We offer Monthly (₹999 / 30 days), Quarterly (₹2,199 / 90 days), and Annual (₹7,999 / 365 days) plans. All plans include full access to the Live Feed, Impact Scoring, and Chart Integration.

How do I upgrade my plan?

Go to the Upgrade page from the bottom navigation or your profile. Select your desired plan and complete payment via Razorpay using UPI, card, or net banking.

I was previously on Telegram. Can I transfer my days?

Yes! If you have remaining days on our Telegram service, go to the Upgrade page and click 'Migrate Account'. Enter your referral code from Telegram to transfer your days to your web account.

What is the refund policy?

If you face a technical issue preventing access for more than 24 hours after purchase, contact us via WhatsApp within 7 days. We review each case individually. Refunds are not provided for change of mind or unused days.

Account & Security

How do I delete my account?

Go to your Profile → Settings → Privacy & Data. You'll find the option to request account deletion. Your data will be permanently deleted within 7 business days.

Is my payment information safe?

All payments are handled by Razorpay, which is PCI-DSS compliant. We never store your card details on our servers.

I forgot my password. What do I do?

On the Sign In page, click 'Forgot Password'. Enter your email address and you'll receive a password reset link. If you signed up with Google, use Google Sign In directly.

Still need help?

Our support team is available on WhatsApp. Most queries are resolved within a few hours.

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